Last updated: 28 October 2026
1. Overview
This policy explains when money paid on Cyber Desk is refunded. Event passes and stalls are sold by organisers; their refund rules apply to those. This page covers what we charge ourselves: vendor listing fees and data packs.
2. Vendor listing fees
- Application rejected by us: full refund of the listing fee.
- You cancel before our review: refund of the fee minus the payment gateway charges.
- After approval and publication: the fee is non-refundable, as the listing service has started. You may keep the listing until it expires.
- Duplicate or excess payment: refunded in full.
- Listing removed by us for breach of the Vendor Listing Terms: no refund.
3. Data packs
Data packs are digital goods delivered as a download right after payment, so they are non-refundable once downloaded, except: (a) fewer records than ordered were delivered - we refund the difference; (b) the file is corrupted or cannot be opened and we cannot replace it; or (c) a payment was taken twice.
4. Event passes and stall bookings
These are governed by the organiser's own refund and cancellation rules shown on the event page or ticket note. If an event is cancelled, the organiser is responsible for the refund. If you paid through us and the organiser authorises a refund, we pass it on to the original payment method.
5. Failed or stuck payments
If money was deducted but the payment shows failed or pending, do not pay again. The bank or gateway normally reverses it automatically within 5-7 working days. If it does not, send us the order or payment id and we will help trace it.
6. How to ask for a refund
Email support@grouptakey.com within 7 days of the payment with your registered email, the payment id and the reason. We reply within 2 working days.
7. How and when refunds are paid
Approved refunds go back to the original payment method within 7-10 working days. Time taken by your bank after that is outside our control.
8. Contact
Cyber Desk, operated by Friendly Infotech
Ahmedabad, Gujarat, India
Email: support@grouptakey.com
Questions? Write to support@grouptakey.com.