Last updated: 28 October 2026
1. Grievance Officer
In line with the Information Technology Act, 2000, the IT (Intermediary Guidelines) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023, you can raise a complaint about content, a listing, a payment, a refund or your personal data with our Grievance Officer.
Grievance Officer - Friendly Infotech
Email: support@grouptakey.com
Ahmedabad, Gujarat, India
2. How to complain
- Email the officer with the subject "Grievance" and include your name, registered email or phone, what happened, the order or payment id if any, and proof (screenshots, links).
- We acknowledge within 48 hours.
- We investigate and reply with the outcome within 30 days (urgent matters such as unlawful content or account misuse are handled sooner).
3. Unlawful or infringing content
To report content that is unlawful, defamatory, infringing or impersonates you, send the exact web address, a description and your contact details. We review and, where required, remove or disable it.
4. Data requests
To access, correct or erase your personal data, or withdraw consent, write to the officer from the email address on your account. We may ask for proof of identity.
5. Escalation
If you are not satisfied you may approach the courts at Ahmedabad, Gujarat, or any consumer forum or authority entitled to hear the matter under Indian law.
Questions? Write to support@grouptakey.com.